- How can I make a return?
How can I make a return?
You may return any product purchased on Aspesi.com within 14 days from delivery by following these simple steps:
1. Fill out the Online Return Form: If you are a registered user enter My Account – My Orders – Order – Return, fill out the form and click on Send;
If you are not registered you may notify your return request by clicking here and by following the relevant procedure;
2. Make sure all products are in the same state in which you received them, in pristine condition, with their original packaging, unused, unworn, never washed and/or damaged and with all identification tags attached;
3. Affix the pre-printed label on the original box so as to cover the original shipping label;
4. Contact our courier no later than 14 days after completing the online Return Form. You may book your collection request at this link or by calling the DHL center in your country. The courier will pick up your parcel wherever and whenever you wish.
Alternatively, should you choose to return your product via a different courier, we kindly ask you to inform us by contacting our Customer Service in accordance with the procedures laid down on our Website.
If the returned products do not comply with the above-mentioned conditions, we will not be able to accept your return and to refund your payment.
In this case you may still request for the returned product to be shipped back to you at your own expenses and in the state in which it was received, by contacting our Customer Service.
Should you reside outside the European Union, you will need to print, fill out and enclose in the outer transparent envelope, 5 copies of the "return proforma invoice" received by email at the time of purchase.
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