What is a RMA used for?

The RMA code uniquely identifies your return and enables us to keep track of your package at all stages, from the moment it is handed over to the courier until it reaches our warehouse.

It helps us processing the successful return to our warehouse in a timely manner, thus enabling us to complete the relevant refund procedures within the standard handling time.

Should you accidentally return the goods without activating the online RMA, there may be delays in accepting the return and consequently in processing your refund.