Returns and Refunds

Only if your order was placed before the 31/03/2021 and you would like to receive information on how to proceed with a return, we kindly invite you to contact us at: support@aspesi.com or call: +390294756439 (from Monday to Friday, from 10am to 7pm GMT+1).

You may return any product purchased on Aspesi.com within 14 days from delivery by following these simple steps...

The RMA code uniquely identifies your return and enables us to keep track of your package at all stages, from the moment it is handed over to the courier until it reaches our warehouse...

Exercise your right to return is free of charge: we will refund the original price of the returned product with no additional charges or fees...

Should you have lost your return label, please contact our Customer Service.

It is not possible to return an order in store, but you may easily book a return collection at your preferred address.

It is not possible to exchange the size and/or colour of the item purchased. You may only request the return of the product in compliance with the terms indicated in this section and place a new order online.

The welcome promo code cannot be used a second time as it is valid only for one purchase.

If the product is returned in compliance with all the conditions indicated in the previous paragraph «HOW DO I MAKE A RETURN?», we will refund the price of the returned product...

We apologise for the inconvenience. Please contact our Customer Service Team and we will help you.

For more information on the right of withdrawal, returns and refunds or on the product's legal warranty, we invite you to read articles 7 and 8 of the General Conditions...